Privacy policy

Privacy Policy

Last updated: June 25, 2026

Welcome to Creamy Home. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website creamyhome.com and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our site, and information from third-party sources. This includes:

Personal identifiers: name, email address, billing and shipping address, phone number.
Payment information: credit or debit card details (processed securely by our payment processors; we do not store full card numbers).
Order information: products purchased, order history, transaction amounts.
Device and usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and clickstream data.
Communications: any messages, inquiries, or feedback you send us via email or contact forms.
Account information: username and password if you create an account on our site.

2. How We Collect Information

We collect information through the following means:

Direct interactions: when you fill out forms, place an order, create an account, subscribe to our newsletter, or contact us.
Automated technologies: cookies, web beacons, pixel tags, and similar tracking technologies as described in Section 8 of this policy.
Third parties: analytics providers, advertising partners, payment processors, and shipping carriers may share data with us in accordance with their own privacy policies.

3. How We Use Your Information

Creamy Home uses the information we collect for the following purposes:

Order fulfillment: to process and deliver your purchases, send order confirmations, and provide shipping updates.
Customer support: to respond to your questions, resolve disputes, and troubleshoot issues.
Marketing and communications: to send you promotional emails, newsletters, and special offers (where you have opted in or where permitted by law).
Personalization: to tailor your shopping experience, display relevant products, and remember your preferences.
Analytics and improvement: to understand how visitors use our site, measure the effectiveness of our marketing, and improve our products and services.
Legal compliance: to comply with applicable laws, regulations, and legal processes, including the FTC Act and CAN-SPAM Act.
Fraud prevention: to detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract performance: processing is necessary to fulfill your order and provide our services.
Legitimate interests: we process data to improve our website, prevent fraud, and conduct marketing, provided these interests are not overridden by your rights.
Legal obligation: processing is necessary to comply with applicable U.S. federal and state laws.
Consent: where required, we will obtain your explicit consent before processing your data for specific purposes such as marketing emails.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:

Service providers: companies that assist us in operating our website and conducting our business, including payment processors (such as Shopify Payments, PayPal, or Stripe), shipping carriers, email marketing platforms, and customer support tools. These parties are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
Analytics providers: such as Google Analytics, to help us understand website usage patterns.
Advertising partners: to serve targeted advertisements on third-party platforms (see Section 8 on cookies and tracking).
Legal authorities: when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Creamy Home, our customers, or others.
Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our site before your data becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Order and transaction records: retained for a minimum of 7 years for tax and accounting compliance.
Account information: retained for as long as your account is active, or as needed to provide you services.
Marketing data: retained until you unsubscribe or request deletion.
Cookies and tracking data: retained in accordance with the individual cookie lifespans described in Section 8.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. These rights may include:

Right to know: the right to know what personal information we collect, use, disclose, and sell about you.
Right to access: the right to request a copy of the personal information we hold about you.
Right to deletion: the right to request that we delete your personal information, subject to certain exceptions.
Right to correction: the right to request that we correct inaccurate personal information.
Right to opt-out of sale: under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. We do not sell personal information; however, certain sharing of data with advertising partners may be considered a "sale" under California law. To opt out, please contact us at contact@creamyhome.com.
Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.
Email opt-out: you may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us at contact@creamyhome.com. We will respond to your request within 45 days as required under applicable law. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Creamy Home uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. By continuing to use our website, you consent to our use of cookies as described below.

What are cookies? Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit, such as your preferred settings and items in your shopping cart.

We use the following categories of cookies:

Strictly necessary cookies: essential for the website to function properly, such as maintaining your shopping cart and processing payments. These cannot be disabled.
Performance and analytics cookies: used to collect information about how visitors use our site (for example, Google Analytics). This data is aggregated and anonymous.
Functional cookies: allow the website to remember choices you make (such as your preferred language or region) to provide enhanced features.
Targeting and advertising cookies: used to deliver advertisements relevant to your interests, both on our site and on third-party platforms such as Meta (Facebook and Instagram) and Google Ads. These cookies track your browsing activity across websites.

Third-party cookies: We allow third-party service providers to place cookies on your device for analytics and advertising purposes. These third parties have their own privacy policies. Key third parties include Google LLC and Meta Platforms, Inc.

Managing cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

Do Not Track: Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your activity. Our website does not currently respond to DNT signals; however, you may use the opt-out tools described above to limit tracking.

Web beacons and pixel tags: We also use web beacons (also called pixel tags or clear GIFs) in our emails and on our website to track whether emails are opened and to gather aggregate statistical data. You can disable this by turning off HTML images in your email client.

9. Email Communications and CAN-SPAM Compliance

Creamy Home complies with the CAN-SPAM Act. Our commercial emails will clearly identify themselves as advertising, include our physical mailing address (3125 Waverly Ave, Abilene, TX 79602, United States), and provide a clear mechanism for you to opt out of future emails. We will honor opt-out requests within 10 business days. We do not use deceptive subject lines or misleading sender information.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us at contact@creamyhome.com.

11. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions. Payments are processed through PCI-DSS compliant payment processors. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes, we will notify you by email or by a prominent notice on our website prior to the changes taking effect. We encourage you to review this policy periodically.